Customer service

Posted by admin on 12/12/2009 under Uncategorized | Be the First to Comment

I’m writing this posting in a cafe in central Prague, Czechoslavia. It is a beautiful city and this time of year it’s is attracting tourists, like me, to their Christmas markets.

The city is clean and pristine and with it is am amazing focus on customer care and customer services. This is not what I experience in London. We talk about food customer care but do we live it? I believe we get second-class customer care and customer services especially in large mult-chain organisations. You are either ignored or rushed to choose and buy.

So why do we tolerate it? I don’t know but I know that we need to improve if we wish to attract tourists as we aproach the Olypmic games as people won’t tolerate and won’t accept/pay for poor services.